FAQs
In virtual accounts, payees can choose how they want to withdraw money from Hyperwallet. These options include prepaid cards, Venmo transfers, PayPal transfers, checks, cash pickup, or donations.
How do I check the balance on my Hyperwallet card? ›
- Online: Log in to your Pay Portal.
- Phone: Call the number listed on the back of your card and select the option to obtain the card balance.
- ATM: Consult an ATM (charges may apply. Please see your Cardholder Agreement).
How to create a Hyperwallet account? ›
Your Hyperwallet account is usually created one to two weeks after you submit your first invoice, as it takes some time to complete the regulatory requirements. You will be sent your credentials via email once they've been created and before payment is made.
How long does Hyperwallet payout take? ›
Hyperwallet bank transfer
Please allow 1-3 business days for the funds to be credited to a bank account in North America or Europe, or up to 5 business days for other destinations.
Does Hyperwallet charge a fee? ›
Hyperwallet doesn't publicly list its fees for making payments or its international exchange rate, but there is an account fee of $3 USD/month if you don't withdraw funds within 90 days of receiving them.
Is Hyperwallet safe and legit? ›
Hyperwallet is Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified, we comply with stringent requirements for data protection.
How long does Hyperwallet take to verify? ›
For proof of address documents
If everything is in order, Hyperwallet will verify the submitted documents within 2 business days, but in most cases the process is completed in just a few minutes. If more information is required for verification, you will receive an email from Hyperwallet asking for further details.
How do I add a bank account to Hyperwallet? ›
To add a bank account for a user, send a POST request to the /users/{user-token}/bank-accounts endpoint and include the direct deposit or wire transfer details in JSON format in the request body.
Can I check how much money is on my card? ›
Call the card issuer's customer service line.
Look for a phone number on the front or back of your card. Or, go to the card issuer's website and find their customer service number online. Most cards' service lines are automated, so simply follow the prompts to check your balance.
Is Hyperwallet the same as PayPal? ›
Send money to payees almost anywhere in the world in their preferred payment methods with Hyperwallet, a PayPal service.
Hyperwallet, a PayPal Service, is committed to making our website's content accessible and user friendly to everyone. The Pay Portal and Mobile app both meet WCAG 2.1 AA accessibility guidelines.
Who uses Hyperwallet? ›
Companies Currently Using Hyperwallet
Company Name | Website | Sub Level Industry |
---|
FI.SPAN | fispan.com | Brokerage |
IXL Learning | ixl.com | Training |
Walmart | walmart.com | Department Stores & Superstores |
Poshmark | poshmark.com | Apparel & Accessories |
2 more rows
What is the phone number for Hyperwallet? ›
Live customer service representatives are also available for support: North America: 1-855-244-7907. Worldwide: 1-604-900-2332.
What are the different types of Hyperwallet accounts? ›
There are two available account types on the Hyperwallet system: individual or business.
How do I get my money from instant pay? ›
Four simple steps to payday!
- Confirm your employer is set up with Instant, and download the Instant app.
- Complete your work as usual, doing what you do best.
- Receive a notification in the Instant app, offering up to half your day's wages.
- Your pay is then loaded directly to your account, ready for you to use instantly.
Why do I have a deposit from Hyperwallet? ›
When we make a payment for an item you've recently sold, it might appear on your bank statement as Hyperwallet.
How do I receive money from people pay? ›
To send money, all you need is an email address or mobile number. You may also send money via account-to-account transfer using the recipient's routing and account numbers. To receive money, sign in to your Online or Mobile Banking account to claim your funds.